Frequently Asked Questions

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Kratom is a plant comes from the South East Asian region, Thailand, Malaysia, especially Indonesia. Plants with Latin names (Mitragyna Speciosa) it is the coffee family and can be stimulant like coffee. Kratom or what we called Ketum / Purik in Indonesia, in ancient times has been used by ancestors as an herbal medicine to treat all diseases. one of its functions is to reduce or eliminate pain.
However, kratom is still a debate in the field of health science, it’s dangerous or not.
Because basically using Kratom can trigger addiction like a coffee. Small doses can make you feel comfortable, excessive doses can make you nervous, vomit, and nauseous. so think first about whether kratom is indeed beneficial for you!
*Note: Kratom has not been approved by F.D.A to cure, treat or cure any disease.

Pure leaf Mitragyna Speciosa is taken from natural wild forests and thrives without a mixture of chemicals.
The leaves are washed before drying. We will certainly continue to maintain good quality, well-packed, so that the quality remains good, and we are very concerned about that. the best choice for customer satisfaction

Yes, But our recommend minimum is 2kg for Kratom Powder (Mitragyna Speciosa). you also can split 4 strain for 2kg. 

We can send depends you need, Our standard ability is 2000kg/month, but if you need more 5000kg – 20000kg we can do that. We are ready to help everything from here!
F.O.B Accepted for MOQ 1000kg above, Shipping Safely Until Recieved.

No, We don’t, if we know you are under eighteen years old or a pregnant woman, We will not sell it to you!

Payment methods we use is – Bank Transfer, Western Union, Bitcoin and Paypal Invoice. Our Recommendation is Bitcoin, and Bank Transfer. Primary currency our accept is USD. but we also accept GBP, EUR, CAD and IDR for direct Bank Trasnfer. (fixed price based on USD). For more information about payment methods [clickhere!]
Shipping services we use send to Worldwide is – UPS for under 500kg. Above than that we recommend use FreightShip or F.O.B (free on board). for more information about shipping [clikchere!]

After we get the order details from you, as well as the payments we have successfully received. we are ready to pack your order, we will send you an email from our official email or contact. not only information that your order is sent, but also a tracking document number, that you can use to tracking the position of your order. We will advise you to keep our information what we provide to you. After your order is received and sent to you, we will send you a confirmation email.

We strive to process orders as quickly as possible, because we also want to provide a good experience to you,
but please wait 24 – 72 working hours as a guide.

You can look the main menu at homepage, click “Tracking”, after entering the page, enter your tracking number.

Make sure you enter the tracking number correctly. if it still does not appear, it usually occurs due to a buildup of shipments on the shipping service.
Delays occur from the shipping service system, but your order has been sent. please wait 48 – 72 hours.

Yes, We will only refund or resend if the package is lost / incorrectly destination address based on our error. Especially 20kilo and Above.
We are ready to give High Responsibility to All VantaraHerbal Costumers.

U.S only! You can check in here!

Yes, we accepting that. and if your country is legal for it. its more easy to send.

Contact Us

If you have any issue about these F.A.Q, please contact us. [clickhere!]